Who Is the customer on the other end of the phone?
Since 2005, Fire Chief Steve Graham has trusted Safe Industries for its honesty, responsiveness, and genuine partnership. Founded by Al Willimon, the company stands behind its work, takes ownership of problems, and treats customers as partners. Graham also praises their quiet, ongoing investment in supporting the fire service community.
Steve Graham, Fire Chief
Boiling Springs Fire District Greenville, SC
“Our relationship with Safe Industries began in 2005, when Al Willimon first started the company in his garage. He began servicing our MSA SCBAs, and it just grew from there. One of the things that caused us to migrate to Al was his honesty and integrity — if he couldn't do something, he would tell you he couldn't do it.
Safe Industries stands behind their sales. They'll provide the service you need, and if there's a problem with something, they're very responsive. It's not "well, it's your fault" — it's "it's our fault, we'll take care of it," and we move on.
If I were recommending Safe Industries to another fire chief, I'd say definitely look into the relationships they build. You're not just a customer, you're a partner with Safe Industries. That's important, because the partnership gets established and it's maintained — whether you're buying equipment or having something serviced, you still have that relationship.
The other thing I'd say, as a fire chief, is that a lot of firefighters on the floor don't know how much Safe Industries gives back to the fire service, day in and day out — things people never see. They're working in the background. They're not just selling equipment and making money; they're investing back into emergency services on a daily basis.”
