service
first
Watch this to learn what “Service First” means for Dillon Hurst, an Apparatus Service Manager in Knoxville, TN.
Chapter 02 // FEbruary 2026
Who is
Nick Boone?
The steady hands behind every air pack inspection. For nearly two decades, Nick Boone has helped firefighters trust their equipment and go home safe.
What is the purpose of leasing a fire truck?
When a truck goes down, coverage cannot. Leased apparatus keep departments operational, stepping in fast so crews stay ready and communities stay protected.
When can an employee purchase apparel?
Safe Industries gear. One store. No markup.
Our new apparel shop makes it easy for every location to order high quality branded clothing at cost and represent the brand with consistency.
Why Tennessee Children’s Hospital?
Built for the smallest patients. Delivered with precision. This neonatal critical care ambulance helps East Tennessee Children’s Hospital move the sickest children safely across our region.
News & Updates
A quick look at what’s happening across Safe Industries. Simple, straightforward, and easy to scan, this section highlights the small things that keep our team and our customers moving.
What do you care about?
This section will only ever be as valuable as the information we receive. If you have news, ideas, updates, or lessons worth sharing, send them our way. Before assuming something is too small to mention, communicate it. Someone else may benefit from it. A quick note or short update helps strengthen alignment, reduce confusion, and ensure we are highlighting what matters most when we stay connected and informed as one team.
December’s Winners.
Each chapter will include an “Easter Egg” that, if you find it and follow the directions, you’re rewarded with hats, stickers, patches, etc. To know if you won, you have to read the following month’s email. For December, the winners are… Dannette Payton-Hyatt, Kelly Degear, Donald Andreoff, Bailey Thomas, and J.T. Neal! Please email Kaitlyn Prochak your shipping address. - Thank you!
We hired a COO
and VP of Service!
We recently hired a Chief Operating Officer (Troy Harrison) and a Vice President of Service (Eric Phelps) to help strengthen our leadership, sharpen execution, and support the growth ahead. If you have questions about these roles, what they mean for your division, or how they will support the work across Safe, let us know and we will address them in next month’s newsletter.
Are you following
the brand?
We have a YouTube channel where you can see the work happening in real time and get a closer look at how Safe Industries shows up when it counts. Our brand team is committed to documenting the stories behind the work, capturing the preparation, the process, and the people who make it happen. If you want to understand what service looks like beyond the headlines and see the dedication up close, this is where we share it.
Built for Others.
Success isn’t about any one of us. It’s about how we show up together to stand alongside people who serve others, sharing in the weight of their mission.